The service “Poçtap” (“Pochtap”), launched by Azerpost LLC, has been integrated into the E- government portal. The service is aimed at returning of lost documents to their owners. Thus, in case of loss of any document, you can use the service “POÇTAP - search for lost documents” from among the list of e-services provided by the Ministry of  Transport, Communications and High Technologies (MTCHT) on the E-government portal. First of all, you should select the group of the document in the opened page.

Then you should enter document number, name, surname, and patronymic in the required field and press the “Search “button. Relevant search results will appear on the screen immediately. If the lost document is found and it is displayed in the system, after paying of state fee, the citizen can make a call to the Call Center 169 and ask to send it to the nearest post office where he/she can get it later.

The service does not require registration on the portal.

It should be noted that the person who gets his/her lost document  at post offices or “Shebeke” service centers  through the “Poçtap” service must pay service fee in the amount of AZN1.80. If the person wants the lost document  to  be delivered to his/her address, delivery fee is calculated in accordance with Azerexpresspost’s service rates.

Note that the number of e-services provided by the Ministry of Transport, Communications and High Technologies on the E-government portal is 38.